These terms apply to all proposals, statements of work and collaborations unless a separate contract overrides them.
Virtese Studio, based in Naples (Italy), VAT/Tax ID supplied per contract.
Scopes are defined in writing before kickoff. Work starts after deposit and access to required assets.
Deliverables, timelines, payments, revisions, intellectual property, confidentiality and governing law.
Each project is described in a proposal or statement of work (SOW) that outlines deliverables, success metrics, timeline, responsibilities and investment. Only what is explicitly listed is included. Additional features or revisions requested outside of the agreed scope will be quoted separately or handled via a change order.
A project is considered booked once the client accepts the proposal in writing (email or e-signature) and pays the upfront deposit indicated in the document. Timelines are tentative until all required inputs (brand assets, copy, credentials, payments) are delivered.
To avoid delays, you agree to provide accurate information, timely feedback, approvals and access to any third-party tools (hosting, domains, analytics, booking systems). If feedback is delayed by more than 7 calendar days, the delivery dates may shift and the project slot can be reassigned.
Unless otherwise stated, projects follow a 50/50 payment schedule: 50% due at acceptance (non-refundable once work begins) and 50% at delivery or launch. Invoices are payable within 7 days via bank transfer or other approved methods.
Recurring services (maintenance, retainers) are billed monthly in advance. Late payments may pause work and incur statutory interest allowed by Italian law.
Each stage includes a specific number of review rounds detailed in the proposal (typically two). Additional rounds or structural changes outside of the agreed scope will be billed at our hourly/day rate or estimated separately.
You are responsible for delivering approved copy, images, videos, legal notices and any compliance requirements. Virtese can assist with copywriting or translations when explicitly included.
Final approval (email or written confirmation) means you accept the deliverables. Further edits after approval may require a new work order.
Upon full payment, you receive a license to use the final deliverables for your business. Virtese retains ownership of pre-existing tools, frameworks, components and know-how used during the project. Unless a mutual NDA states otherwise, Virtese may showcase non-sensitive parts of the work in its portfolio.
Both parties agree to keep confidential information (strategies, pricing, access credentials, customer data) private and only use it for the project. Each party will make reasonable efforts to protect that information and notify the other side of any unauthorised access.
We aim to hit the agreed milestones, but delivery dates may shift if prerequisites are late, new requirements emerge, or circumstances outside of our control occur (hosting outages, vendor changes, force majeure). Any significant change will be communicated promptly with a new schedule.
We fix bugs or defects directly caused by our work for 15 days after launch. Third-party changes, client edits, or new feature requests are considered out of warranty and quoted separately. Hosting, domain renewals or licenses are not included unless explicitly mentioned.
To the maximum extent permitted by law, Virtese is not liable for indirect, incidental or consequential damages (lost profits, reputational harm, data loss). Our total liability is capped at the fees paid by the client for the specific project that generated the claim.
Either party may terminate with written notice if the other breaches the agreement and does not cure within 10 days. In case of termination, the client pays for all work completed up to that point. Deposits are non-refundable once work has started.
These terms are governed by Italian law. Any dispute will be handled by the Court of Naples, unless mandatory rules assign jurisdiction elsewhere. Parties will attempt to resolve issues amicably before escalating.
Every project decision and deliverable is documented clearly.
Invoices and receipts compliant with Italian/EU regulations.
Shared timelines updated as soon as prerequisites change.
Email info@virtese.com and we’ll walk you through the clauses that apply to your project.
Ask a questionWe update these terms whenever our process or regulations change.
